[TEST] Customer Service Officer - 10th of Ramadan

Main role Maximize profits by selling all product lines. Meet customer expectations in efficiency, accuracy, timeliness and professionalism, face to face or by telephone. Use tools and information effectively to drive customer service delivery and retail performance. Ensure customer needs are met and sales opportunities maximized; achieve cross-sale penetration and elite referral rates for account opening, lending and other sales. Develop and grow new business relationships. Maintain a consistently high level of customer service by streamlining turnaround times and dealing with complaints effectively. Monitor and review procedures and ensure compliance with requirements, audit recommendations and local laws. Job requirements Bachelor's degree. Minimum 3 years of experience in the banking sector. Proven ability in customer relationship management; able to analyze financial priorities and influence customers to take appropriate action.