Customer Service Officer – Hyper One Solimania Branch

Main role

• Maximize profits by selling all product lines.
• Meet customer expectations in efficiency, accuracy, timeliness and professionalism, face to face or by telephone.
• Use tools and information effectively to drive customer service delivery and retail performance.
• Ensure customer needs are met and sales opportunities maximized; achieve cross-sale penetration and elite referral rates.
• Develop and grow new business relationships; streamline turnaround times and deal effectively with customer complaints.
• Monitor and review procedures and ensure compliance with requirements, audit recommendations and local laws.

Job requirements

• Bachelor degree.
• Minimum 3 years of experience in the banking sector.
• Proven ability in customer relationship management; able to analyze financial priorities and influence customers to take appropriate action.