[TEST] Customer Service Officer – Hyper One Solimania Branch

Main role Maximize profits by selling all product lines. Meet customer expectations in efficiency, accuracy, timeliness and professionalism, face to face or by telephone. Use tools and information effectively to drive customer service delivery and retail performance. Ensure customer needs are met and sales opportunities maximized; achieve cross-sale penetration and elite referral rates. Develop and grow new business relationships; streamline turnaround times and deal effectively with customer complaints. Monitor and review procedures and ensure compliance with requirements, audit recommendations and local laws. Job requirements Bachelor degree. Minimum 3 years of experience in the banking sector. Proven ability in customer relationship management; able to analyze financial priorities and influence customers to take appropriate action.