Customer Service Officer - 10th of Ramadan

Main role

• Maximize profits by selling all product lines.
• Meet customer expectations in efficiency, accuracy, timeliness and professionalism, face to face or by telephone.
• Use tools and information effectively to drive customer service delivery and retail performance.
• Ensure customer needs are met and sales opportunities maximized; achieve cross-sale penetration and elite referral rates for account opening, lending and other sales.
• Develop and grow new business relationships.
• Maintain a consistently high level of customer service by streamlining turnaround times and dealing with complaints effectively.
• Monitor and review procedures and ensure compliance with requirements, audit recommendations and local laws.

Job requirements

• Bachelor's degree.
• Minimum 3 years of experience in the banking sector.
• Proven ability in customer relationship management; able to analyze financial priorities and influence customers to take appropriate action.