Customer Care Agent

Job Description

• Receive inbound calls for customer inquiries.
• Understand and respond to customer needs and issues over the phone.
• Assist, advise, and provide solutions to customers.
• Maintain a professional attitude and comply with work standards and processes.
• Meet set monthly KPIs.
• Work individually and as part of a team.
• Accountability for pending cases until resolved.
• Create CRM complaints and report any problematic issues.
• Share knowledge with colleagues and follow up with the concerned departments to close pending issues.
• Ensure a high level of customer satisfaction.

Job Requirements

• Excellent command of the English language.
• At least 6 months of call center / customer service experience.
• Previous experience in the medical insurance industry is a plus.
• Punctual, people-oriented, with problem-solving skills.
• Discipline and strict compliance with policies and procedures.
• Ability to learn, seek knowledge, and self-develop; strong verbal communication skills; positive, enthusiastic, friendly attitude.
• Ability to work on a 24-hour shift basis (flexibility for overnight shifts is required).
• Proficiency in MS Office applications.