Senior Digital Banking Officer

Main role

• Collaborate closely with IT and business managers on digital banking development initiatives.
• Own the entire lifecycle of the Internet and mobile banking channels, from ideation and development to maintenance and strategic evolution.
• Conduct market research on evolving customer needs and competitor strategies.
• Formulate and execute the Internet and Mobile Banking strategy, including key business drivers, new initiative launches, customer journey optimization and data-driven pricing.
• Facilitate client feedback integration with the branch team; collaborate with Product Development on the design and launch of new products and services; oversee project implementation.
• Create and deliver digital banking training for bank employees.
• Monitor and test the Bank's digital platforms, escalate issues to vendors, and manage digital banking and core system vendors against SLAs.
• Develop campaign proposals for digital channels; track and analyze digital customer productivity and product usage.
• Document user requirements, operating procedures and guidelines; keep management updated on significant client issues and potential new product offerings.

Job requirements

• Bachelor's degree in Business, Computer Science, or a related field.
• Minimum 2-5 years of working experience in digital banking.
• Goal oriented and able to work under pressure; works well in a team and independently; excellent communication and presentation skills.