Senior Clinic Administrator

• Respond to patient inquiries via chat, phone, and email in a timely, empathetic, and professional manner.
• Coordinate communication between patients, doctors and pharmacies (appointments, follow-ups, clarifications, etc.).
• Triage incoming requests and prioritize urgent vs. non-urgent cases.
• Ensure patients feel heard, supported, and guided, especially during stressful or sensitive situations.
• Accurately create, update, and maintain patient records in the EMR.
• Document, categorize, and assign all incoming communications, including notes, lab results, imaging reports, and other updates from pharmacies and specialty clinics to ensure accurate entry into the EMR, proper routing and timely follow-up.
• Schedule follow-ups based on physician input; manage appointment scheduling and updates.
• Patient intake and onboarding documentation.
• Ensure data accuracy, completeness, and compliance with privacy standards; flag missing or inconsistent information proactively.
• Continuously update the clinic's internal portal with patient status changes, consultation progress, escalations and pending actions.
• Track and manage internal workflows; maintain clear internal notes for shift handovers; identify and report operational bottlenecks.
• Handle anxious or frustrated patients, stay calm and solution-focused, and know when to escalate to medical staff or supervisors.

Requirements

• Bachelor's degree in business administration or a related field.
• Exceptional English communication skills (spoken and written).
• Minimum 2-3 years in customer service / call center environments (more is strongly preferred).
• Experience in high-volume, fast-paced environments managing multiple communication channels.
• Proven ability to manage sensitive, high-stress patient interactions with professionalism and empathy.
• Strong customer service mindset with a patient-first attitude; multitasking across chat, phone and systems.
• High attention to detail and accuracy; able to work independently.
• Comfortable with EMRs, CRMs, and internal dashboards; strong organizational and time-management skills.

Key traits: calm under pressure, empathetic but efficient, proactive and accountable, highly organized, fast learner.