[TEST] Customer Care Agent

Job Description Receive inbound calls for customer inquiries. Understand and respond to customer needs and issues over the phone. Assist, advise, and provide solutions to customers. Maintain a professional attitude and comply with work standards and processes. Meet set monthly KPIs. Work individually and as part of a team. Accountability for pending cases until resolved. Create CRM complaints and report any problematic issues. Share knowledge with colleagues and follow up with the concerned departments to close pending issues. Ensure a high level of customer satisfaction. Job Requirements Excellent command of the English language. At least 6 months of call center / customer service experience. Previous experience in the medical insurance industry is a plus. Punctual, people-oriented, with problem-solving skills. Discipline and strict compliance with policies and procedures. Ability to learn, seek knowledge, and self-develop; strong verbal communication skills; positive, enthusiastic, friendly attitude. Ability to work on a 24-hour shift basis (flexibility for overnight shifts is required). Proficiency in MS Office applications.