CRM & Sample Specialist (Contractor)

Viatris Egypt S.A.E. Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally.

Summary

The primary role of the CRM and Samples Coordinator is driving governance in customer data and HCP universe management. The role ensures that field colleagues have the required support to efficiently use the CRM tools in their daily interactions with HCPs. It also drives the process to ensure compliant sample distribution and utilization by the field colleagues, and ensures that all customer-facing colleagues in the assigned geographies are equipped with the required training and skills to use their tools and to comply with sample policy.

Key Responsibilities and Function

• Platform owner and administrator of CRM, issues and change request management.
• Manage the process for creation, harmonization, implementation and maintenance of data management practices for global sales force automation systems.
• Develop and implement new or enhanced commercial business processes as needed to support data management within the CRM or related systems.
• Be the gatekeeper for all global deliverables, participating in and managing User Acceptance Testing (UAT) for the CRM system.
• Prepare load files reflecting cycle plans, org structure, territory alignments, and digital promotional materials in the CRM system, aligned with the digital go-to-market.
• Escalate CRM support issues, collaborating with the global service teams on agreed commitments, SLAs, and business continuity of the platform.
• Facilitate data mapping, management, and governance processes with commercial operations colleagues, business leaders, and IT.
• Support the Sales and Marketing departments in the creation of CRM-related new stakeholders in the system.
• Work with other system owners (Veeva Vault, HCP Consent DB, Marketo, RDM) to ensure the optimal flow of information and content between platforms.
• Customer e-permission management: collection, verification and validation integrated with the global Identity Hub platform.
• Manage sample upload and track utilization through the CRM system; ensure sample controls and policies are implemented in the markets.
• Coordinate the sample reconciliation process across assigned geographies.
• Provide training for the field force on CRM system utilization and answer their technical and system-related questions.
• Continually seek opportunities to leverage technologies and solutions relevant to the field force, such as collaboration tools, automated reporting and new CRM capabilities.
• Support legal, medical, compliance and pharmacovigilance teams on CRM-related issues.
• Partner with the rest of the SECCD team to deliver on collective commitments to the business.
• Partner closely with Medical and Marketing colleagues to ensure prompt and adequate approval of training content for all products.

Experience

• Sales and marketing experience: 1-3 years (required).
• Pharmaceutical experience: 1-3 years (preferred).
• Proven understanding of field force deployment processes: 1-3 years (required).
• Project management skills: 1-3 years (preferred).
• Deep understanding of field-based technology: 1-3 years (required).
• Advanced level of English is mandatory.