Account Executive (NRD)

Duties & Responsibilities

• Manage customer relationships and remain in frequent contact with clients to understand their needs.
• Provide professional after-sales support.
• Introduce and coordinate the after-sales services visits.
• Respond to complaints and resolve issues aiming at customer contentment and satisfaction.
• Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience, and ensure all terms and conditions of the contractual agreement are well coordinated.
• Maintain a database of contact information.
• Supervise gathering of confirmations.

Skills/Qualifications

• Bachelor's degree in Pharmacy or any relevant discipline.
• Flexibility to travel domestically to run the business needs.
• 2-3 years of experience as an Account Executive, or in other sales/customer service roles, preferably in the medical insurance field.
• Exceptional verbal communication skills and strong interpersonal skills.
• Must be able to negotiate and problem-solve.
• Excellent command of written and spoken Arabic and English.
• Good computer skills.